Record-breaking year for the Passport Service

As we the end of the 2022 approached, the final tally of passports issued realised a total of 1,080,000 which sets a new annual record for the Irish Passport Service.

On November 1, the Passport Service announced it had reached the millionth mark after an extremely busy year, which saw record numbers of citizens applying for passports post pandemic. The previous all-time high was 935,000 passports in 2019.

The number of first-time passport applications from Northern Ireland and Great Britain was 100,000 out of over 1.15 million total applications received this year. Outside of applications from the island of Ireland and from Great Britain, the most online applications came from the USA, Australia, Canada, New Zealand, France, Spain, Germany and South Africa.

This year’s most popular surname worldwide was Murphy and the most popular baby girls’ names were Emily, Fiadh and Lily, while Noah, Jack and James topped the baby boys’ list. The oldest applicant was 102 and the youngest just three days old.

August was the busiest month for Customer Service Hub phone calls, with more than 41,000 calls handled. July was the busiest month for the WebChat service, with over 23,000 chats handled .

“In 2022, the Passport Service saw extraordinary volumes of applications received and passports issued. This was a direct result of pent-up demand due to disruptions to travel throughout 2020 and 2021. The Government made significant investment over the year to scale up services to meet this demand.

“The Passport Service received over 1.15 million passport applications in 2022 and is set to issue just under 1.1 million passports by the end of the year. Over 99% of all online renewal applications and paper applications are issuing within the standard turnaround times. Additionally, enhancements to the service enabled the Passport Service Customer Service Hub to handle over 280,000 calls and more than 126,000 chats through its WebChat service.

“Looking forward to 2023, my Department is expecting another busy year for the Passport Service. I would encourage anyone who is considering travel to check that their passport is in date, today, and if they need to renew their passport or apply for the first time, to use Passport Online. This is the quickest, easiest and most cost effective way to apply for your passport,” Tánaiste and Minister for Foreign Affairs, Mr. Micheál Martin, TD, said

 

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